Operator and agreement
Dishfolk is operated by Jack Vu, an individual/sole proprietor based in Saskatoon, Saskatchewan, Canada.
By creating an account, publishing a menu, or submitting an order, you agree to these terms and the documents linked from them. If you do not agree, do not use the service.
The service
Dishfolk provides software for publishing menus, collecting structured orders, and organizing preparation and pickup. It is not a marketplace, point-of-sale system, payment processor, delivery provider, food producer, food-business certifier, accountant, or legal adviser.
Seller accounts and security
Sellers must provide accurate account and business information, protect their password and sessions, and promptly report suspected unauthorized access. The account owner is responsible for activity by people they authorize to use the business account. You may not impersonate another person or business or transfer an account in a misleading way.
Seller responsibilities
Sellers are solely responsible for their products, ingredients, allergens, prices, availability, food safety, permits, licences, inspections, labelling, taxes, insurance, customer communications, accepted payment methods, disputes, preparation, and fulfilment. Sellers must keep menu, pickup, contact, and policy information accurate and must comply with applicable municipal, provincial, and federal law.
Orders are directly with the seller
Each food sale and order is directly between the seller and customer. Dishfolk is not a party to that transaction. Seller policies shown at checkout govern changes, cancellation, pickup, and delivery. A submitted order may still require seller confirmation when stated.
Payment always belongs to the seller. Cash or Interac e-Transfer at pickup remains available. An eligible seller may connect their own Stripe account for optional card or wallet checkout. Stripe processes the direct charge on that connected account; Dishfolk does not hold the food-sale funds. A store may also offer optional full e-Transfer prepayment. The customer must explicitly choose it, and the verified recipient appears only in that order’s private link after the seller accepts the order. The seller checks their own bank and may record receipt or that a refund was handled outside Dishfolk. Dishfolk never accepts payment proof, accesses bank accounts or banking email, or independently verifies or sends e-Transfers. It provides no escrow or payment protection. Stripe card refunds and disputes are handled through the seller's Stripe account; offline refunds remain outside Dishfolk. Taxes and responsibility for each food sale stay with the seller.
Free plan and 30-day trial
A newly created store receives one 30-day Pro trial without a payment card. The trial begins when its first menu is published and does not automatically convert to a paid subscription. The seller must explicitly choose a monthly or annual Pro plan and complete Stripe Checkout before any subscription charge begins. When a trial ends without a paid subscription, the store moves to the Free plan.
Paid subscriptions, cancellation, and refunds
A paid Pro subscription renews automatically for the monthly or annual interval selected at checkout until cancelled. The price and billing interval are shown before confirmation. Prices are shown in Canadian dollars. Applicable taxes may be added when required by law.
You may cancel a paid subscription at any time. Cancellation takes effect at the end of the current paid billing period, and you keep Pro access until then.
Payments are generally non-refundable once a paid billing period begins, except where required by law. If you believe you were charged in error or the service materially failed, contact support and we will review the request fairly.
A failed payment may place Pro features in a limited grace period before the store moves to the Free plan. A seller can use the billing page to manage, cancel, or reactivate a subscription.
Plans and downgrades
Current features and prices are shown on the pricing and billing pages. Free and Pro both include unlimited customer orders. Free supports one live ordering week at a time. Pro adds reusable drafts, scheduling, waitlists, branding, automation, and other tools that reduce repeated weekly work. Dishfolk may count successfully committed real orders to provide truthful seller activity summaries; clearly marked test and demo orders stay separate.
Ending a trial or paid subscription does not delete seller data. Historical orders, fulfilment, private status pages, exports, privacy controls, and the account-deletion process remain available after a downgrade.
Acceptable use and termination
Users must follow the acceptable-use rules. We may limit or suspend access to address misuse, security risk, non-payment, legal requirements, or material violation of these terms. Where reasonable, we will provide notice and an opportunity to correct the issue. Sellers may stop using the service and request business deletion from account settings.
Content and intellectual property
Sellers keep ownership of their business names, logos, menu text, photographs, and other content. By uploading or publishing content, a seller gives Dishfolk a non-exclusive licence to host, copy, resize, and display it only as needed to operate and improve the service. Sellers must have the right to use everything they submit.
The service software, design, branding, and documentation belong to the operator or its licensors. These terms do not transfer those rights to users.
Availability and changes
The service may change, experience interruptions, or be discontinued. We will make reasonable efforts to protect data and give notice of material changes where practical, but no uninterrupted service or service level is guaranteed. Material terms changes will be posted with a new updated date and, where appropriate, additional notice.
Liability
To the extent permitted by law, the operator is not responsible for food quality, illness, allergens, seller conduct, missed pickup or delivery, seller-customer disputes, indirect losses, or transactions arranged outside the service. The operator’s total liability relating to the service will not exceed the subscription fees the affected seller paid for the service during the 12 months before the event giving rise to the claim. Nothing in these terms limits a legal right or liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of Saskatchewan and the applicable federal laws of Canada, without regard to conflict-of-law rules. Unless applicable law requires otherwise, disputes will be brought in the courts of Saskatchewan.
Contact
Questions about these terms can be sent to support@dishfolk.ca.